Terms & Conditions

On this website, there are terms and conditions which you as the user have read and agree with these terms and conditions

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LAST UPDATE: APRIL 1, 2024

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1. Using Our Online Services

By using our online services you agree that "Cuitla Cleaning Services" and "Cuitla Professional Services" to review and check your activity on this website. Cuitla Professional Services has full rights to adjust the website to make your online experience great. Cuitla Pro Services is monitoring this website at all times. No other company is allowed to call the numbers that appear on this website to contact the owner and make them switch to their service. The user has agreed that any link that is outside of this website is. Cuitla Pro Services and Cuitla Cleaning Service have no control over any content. Such as Ads or any website tracking software. The user cannot cause Cuitla Pro Services nor Cuitla Cleaning Service for causing any privacy invasion outside of this website. To learn more about user privacy. CLICK HERE.

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2. Payments Methods

Clients can pay us using cash, check, or electronic payments (E-Payments). We accept the following: Zelle, PayPal, Venmo, Square, and Apple Cash (This feature is only available on iOS. You must be using the latest software of iOS to use this feature. A credit or Debit card must be registered in order to use this feature. Further verifications may be needed. For this option, we will send a request to you via iMessage. For assistance or questions about Apple Cash. Please visit support.apple.com

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A. Zelle: For using Zelle, we will use your phone number or email (whichever you have used to sign up for using Zelle service). We will tell you which name you may expect to receive the request from. About Zelle, Zelle is an online money transfer service that most banks use. Zelle is free of charge to use. All you need to do is go to your bank mobile app. Login to your account. Then find the Zelle button. If you haven't used Zelle before, then you will need to signup. To signup, you can use your phone number or email. Follow the on-screen instructions to complete the signup. For questions or assistance with using Zelle. Please refer to your bank customer service.

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B. PayPal: For using PayPal, we will use your phone number, email, username, or Pay.Me. We will tell you the name that you are expected to receive. You will need to select which account or card you would like to use to send us the payment. Questions or assistance for using PayPal services? Please refer to PayPal Customer Service or their Support Page.

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C. Venmo: For using Venmo, we will use your phone number or Venmo QR Code. We will tell you the name that you are expected to receive. From there, you can choose which card or account you would like to use to pay us. Questions or assistance for using Venmo services? Refer to their Customer Service page.

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D. Square POS: Cuitla Cleaning Services are using Square POS ("Block Inc."), technology and services to process all of our clients debit and/or credit card. However, to process debit/credit cards. The client agrees and fully knowledge a Surcharge Fee (also known as "Convenience Fee" or "Processing Fee"). Also that their debit/credit card information may be saved on Square Servers to better assist you with us and any other business that also use Square. If you don't want your card to be saved or to be deleted later on Square Servers. Please visit Square Support Center for support. Surcharge Fee will NOT apply if the client is paying via "Venmo", "Zelle", "PayPal", "Cash", or "Check". 

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3. Scheduling and Cancellation Policy

A: For scheduling your appointment, depending on the service type and any requests that have been made. The client may need to pay up-front or make a deposit. Usually, clients can pay us after the job is done. But if the client is unable to be there presently. The client may have to make a deposit or pay up-front to do the job in advance. We do have the right to cancel your appointment or not do the job.

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B: For canceling your appointment, no charges will be applied for the first time canceling your appointment. But on the second time, you have canceled your appointment, you are required to put in a deposit to secure your spot for that day (Unless we have waived this fee). If you have failed to keep the second rescheduled date (meaning if you have to cancel your appointment for the second time) you will NOT get your deposit reimbursed. If you wanted to reschedule your appointment for the third time and so forth, you will have to pay a deposit fee again.

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C: For deposits: Any deposits that have been made, will go towards your quote. Meaning you will have to pay the remaining that you owe. For questions about this, you may contact us or send us an email.

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4. Estimating Quote

For doing the estimate, there will be no charge. During the estimated quote, you will get the final price from us. We will go to the address that you have sent us. From there you (the client) will tell us what you want to be done and cleaned. From there we will take a look at the house and determine your price from there. Once we have your quoted price completed, you will receive a link from us that will take you to Square. From there, you will see a review of the quote and what will be done. At the bottom of the quote, you will see a button that tells us that you have accepted the quote and we will call you to set up an appointment. If anything has changed from the day of the quote to the date of the job (meaning if anything else has been added or removed). The price will be changed immediately before the job. If any changes have been made during the job, we may add a fee to the quote for changing. 

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5. Booking | Setting up your appointment

There are ways you can set up your appointment in many different ways. You can communicate with us via Thumbtack, Yelp, Call, or book through here. We strongly recommend that you schedule your appointment here. 

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A. By creating an appointment on our website. You agree with our Terms & Conditions and Privacy Policy. Our booking page will be using Square Appointments technology and services to schedule your appointment. Your information is safe and secured. No one outside our company and Square is able to access your information. Once you schedule an appointment, you will receive a text message and/or email from Square. But your appointment will require manual approval. Since we do cover both Greenville & Columbia areas. Once approved or needs to be changed, you will receive a call from us.

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B. By using Thumbtack services, you agreed with Thumbtack's terms of service and its policy. We have no control over controlling your data from that platform. Refer to Thumbtack customer service for additional help. We do advise we do not see your information. Such as phone number & address. You will need to provide us with this information to secure your appointment. We recommend that you call or text us to reschedule or cancel your appointment. 

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6. During the Job

During the job, you have agreed that we will access your house. If there are any areas that you don't want us to go to. You must tell us before starting the job. For Move-out Cleaning, you agreed that we can throw away everything except for refrigerators, ovens and any items that you don't want us to throw away. If there are specific items that you don't want us to throw away. Please tell us before starting the job. If you are unable to be there presently, please send us an image of the item or we can make a video call to tell us. Please note that we do NOT take the trash with us. We will place the trash near or at your garbage bin or at the side of the road or front porch. We are not responsible for any damages that have been made before the job. We will take pictures before starting the job in case there is any problem with any specific areas of the house.

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If you have any questions or concerns about the terms and conditions. You may contact us for more details.

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7. Real Estate Agent

The Real Estate agent has agreed to assure electricity and water are on. Whether it is a move-in or move-out cleaning. Failure to provide these will result to reschedule the appointment immediately. However, we can proceed with the cleaning process without one of the items or both. But we will have to schedule a separate appointment to resume and finish the job. Images will be taken before and after the job. Once the job is completed we will send a report of the cleaning and images to the Real Estate agent. We will only send it to the person that has contacted us. We will not share any data with anyone else unless told by the original realtor. If the realtor wants us to share these images with their client or their office. We will do so but otherwise, we will not share with anyone else. Realtor is able to download the image if they wished. 

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8. Damaged Property/Item

Cuitla Cleaning Services will NOT take full responsibility for any damages that have been made in the house before the cleaning. We will take a picture of any items or places that have been damaged. Whether it is a move-in, move-out, deep cleaning, or standard cleaning. It will be the current or past homeowners to fix the problem. During a move-in or move-out cleaning. We will report the problem to the current homeowner immediately. To have them aware of the problem. Same with a realtor. Once we have found a damaged item or place we will immediately stop and wait for a final word with the homeowner or realtor. 

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9. Rates

By scheduling an appointment with us, you agreed that you are aware of any possible price changes that could happen at the last minute. We have the right to adjust the price depending on the service or any request you have made. If you want any other service to be added. The price will be adjusted immediately. Here are the following for these services:

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A. Move-in or Move-out Cleaning:

We do have the right to adjust the price if the house is in bad condition. In some cases, the price will stay the same if the house is not in bad shape. But if there is a mess that results to spend more time to finish the job. Then we will charge more for it. Just be aware that the price over the phone can be changed once we arrived. If the client has decided to add or remove any service. Then the price will be adjusted. 

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B. Deep Cleaning or Standard Cleaning:

This applies to both current and new clients. We do have the right to change the price depending on the condition of the house. For any current clients that have not cleaned their house for a long time. The price will be increased. How much we increase will depend on when was the last time you schedule an appointment with us. We will use that data to determine how much we will charge you and the condition of the house. But once you are back on track with your appointment. Then the price will return to normal. As for new clients, we will charge you more if the condition of the house is in bad shape. Such as we need more time to make sure your house is clean and looks new. If the client has added or removed any service at the last minute. We will adjust the price and possibly a fee (if you have added service at the last minute. Always tell us what you want to be cleaned so we can bring the proper equipment and chemicals. Note that we bring the right amount of equipment for each household. 

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10. Contracts

Contracts will be issued to new & current clients. The contract is between the Business ("Cuitla Cleaning Services LLC") and the Client ("You"). The contract will ensure the client agrees to the business terms for the service that the client signs up for. Also the Client knowledge price may change if the business have to modify the price or the client has modify their service type or add/removing cleaning areas on their homes or commercial buildings. If the price has been changed by the business. Clients will be notified at least 15 days and via email or text message (SMS).

 

To be notified of the change. The Client must have active service with the business. Clients that does NOT have any upcoming appointments or active services with the business. These changes will not be notified. However, if the client wishes to resume their services with us. The client will be notified of the change before scheduling an appointment.

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The Client can always request a copy of their contract by emailing us at info@cuitlaproservices.com or by calling us at (803) 271-8737

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11. Invoice

We use Square Invoice to create invoice to our clients and record payments. All current and past invoices will be kept at Square. The client can always request a copy of their invoice by calling us or emailing us.